9 Best IT Technician Courses for 2023

Published: October 18, 2023

IT which stands for Information Technology is a vast topic and if described generically would still require a bit of deep diving to understand its importance and role in every process it is part of.

IT takes a special place in education, healthcare, government, and much more. Although most people have different ways of joining IT, the IT Technician position is a much-needed and appreciated role.

What Is an IT Technician?

The IT Technician is responsible for maintaining the computer and network systems in an organization. They are able to troubleshoot issues with hardware or software, set up networks on-site as well provide assistance where necessary from customers who have inquiries about their own technology needs.

Best IT Technician Training Courses in Details

Note: The prices listed next to each course were discovered during the research process. However, all these prices are subject to change.

Following are the best 9 IT Technician training courses:

  1. Udemy – IT Help Desk Ticketing Tool for L1 Support – Beginner and Intermediate Level Course
  2. Udemy – Complete IT Support Specialist Course: IT Foundations – Beginner’s Course
  3. Udemy – IT service operations and Service Desk management – Intermediate Level Course
  4. Udemy – Desktop Support / Troubleshooting- Healthcare IT Technicians – Intermediate Level Course
  5. Udemy – IT Support Technician Tier 1 Interview Prep – Beginner’s Course
  6. Udemy – ComputerCavalry: IT Help Desk Training for IT Professionals! – Intermediate and Advanced Level Course
  7. Udemy – Windows 10 Troubleshooting For IT Support – Part 1 – All Learning Levels
  8. ISACA – Online training – All Learning Levels
  9. edX – edX – IT courses – All Learning Levels

1. Udemy – IT Help Desk Ticketing Tool for L1 Support

This is an IT Technician online course targeted at IT professionals who wish to have a career on the customer support end. It offers a wider lens in understanding the ticketing tool for L1 IT Support, JIRA Service Management, Incident Ticket Creation, and much more.

It has received an impressive 5/5 rating, 1000+ students enrolled and 5 hours of learning content, it is a prime choice for every avid learner.

We will give it a rating of 8/9.

2. Udemy – Complete IT Support Specialist Course

This beginner-level oriented IT Technician online course works wonders for anyone who is blank and wants to fill in the blanks about knowing more about IT foundations.

Some cool topics covered include knowing how to build a desktop, character encoding, troubleshooting, hardware, and much more. It has a 3.9/5 rating, 1400+ enrolled students, and offers 6 hours of learning content.

We will give it a score of 7/9.

3. IT service operations and Service Desk management


This is a bestseller course offered on Udemy which is suitable for intermediate-level students who have exposure to knowing basic ITIL/ITSM, junior experience at a help desk, and IT management.

It has a 4.3/5 rating, 1900+ enrolled students, is priced at $9.99, and offers 2.5 hours worth of learning content. Some interesting topics in this online course include how to devise procedures suitable for problem-solving, service desk structure, and understanding problem analysis tools.

We will give it a score of 7/9.

Make sure to check out the IT service operations and Service Desk management course by udemy to build your skill more powerful

4. Udemy – Desktop Support / Troubleshooting


For those who have already decided to venture into the IT technician line in the healthcare sector, this is for you.

It is an intermediary level course where only good exposure in using Windows 10 is needed to grasp the learnings offered. This online course has received a 4.5/5 rating, 13000+ enrolled students, and offers 30 minutes of learning content.

It is priced at $9.99 and is suitable for anyone who is in a time crunch and wants to know the main points in an efficient manner.

We will give it a score of 8/9.

5. Udemy – IT Support Technician Tier 1 Interview Prep

Learning technical skills is important, but acing interviews to land that role is as important! This course is suitable for anyone who has nailed their theoretical and practical knowledge and wants to bring out their best version in an interview.

This online lesson has a rating of 3.9/5 and 3 practice tests. Scenario-based questions are included in this lesson. It is suitable for anyone preparing for the Technical interview.

We will give it a score of 7/9.

6. Udemy ComputerCavalry – Udemy


This is the highest-rated training course for IT professionals offered by Udemy. It has received a rating of 4.8/5, 2000+ enrolled students, and offers 1.5 hours of learning content.

This is an intermediate and advanced level course where two prerequisites are needed to be met if you want to take this online course: A+ certification and Network+ certification. This is an excellent option for entry-level help desk, IT administrator, desktop support, and IT management positions.

We give it a score of 8.5/9.

7. Udemy – Windows 10 Troubleshooting For IT Support

This is another highest-rated course featured on Udemy that caters to IT support-related learning. It focuses on addressing points related to picking up troubleshooting points in Windows 10 and eventually getting a job that allows you to exercise your learnings.

A prime prerequisite needed before enrolling in this online lesson is to have a computer with at least 6Gb of RAM and 50Gb of free disk space. It has a rating of 4.8/5, is priced at $9.99, and offers 2 hours of learning content.

We will give it a score of 8.5/9.

8. ISACA – Online training


This is an excellent and versatile platform that offers online courses and lessons for IT enthusiasts on various topics.

You can explore so many topics that have been made for all learning levels. Pricing varies from course to course. It is primarily suitable for those who have already entered the corporate world in IT support roles.

We will give it a score of 8.5/9.

9. edX – IT courses

This is a great platform to learn from world-renowned universities and instructors.


There is a whole world to explore as courses offered range in diversity and learner level. The best part is you can avail a free trial before making the official payment move. There are 3500+ courses to indulge in! Premier institutions such as Harvard and MIT have made their presence here.

We will give it a score of 8.5/9.

IT support roles are a great choice for those who are passionate about identifying troubleshooting issues and being problem solvers on the technical side. With the emergence of online courses, certifications, and lessons, it has become easier and practical to speed up the dream job.

How to Become an IT Support Technician

This is easy, but to make it actually happen it is best to pre-plan and give ample time to make sure you do all the needed steps. Here is what you need to:

  • Acquire a college course/degree in this field
  • Complement your certification/degree with an apprenticeship
  • Work more towards this role with additional internships/jobs

Apart from the above, it is suitable to integrate the following during your learning journey:

  • In-depth knowledge of hardware and software
  • Up-to-date knowledge of the latest IT and software trends
  • Well-versed customer service ethics
  • Understanding others and relationship development
  • Strong communications skills
  • Excellent organizational skills
  • Willingness to go above and beyond to prove your credibility
  • Patience

You can now easily start your way to working as an IT Technician by choosing between IT Technician training courses and IT certification programs offered online by many education-based providers.

Below we will share the top online IT support technician training courses to explore. Each type of IT Technician training course recommended will be featured according to:

  •  Who is it for – beginner, intermediate, advanced
  •  Depth of the course covered
  •  Number of videos and the total time duration of the course
  •  Pricing
  •  Reviews
  • How many students have already completed the course

Best IT Technician Courses - FAQs

What are the best IT courses to study?

If you want to nail it the first time, we recommend options 6 and 8 to choose as the best decision.

What qualifications do technicians need?

Minimum college/bachelor’s degree relevant to the theme of work or certification with excellent practical exposure.