Udemy: IT service operations and Service Desk management
3 hour 3 hours
Beginner 
English
What are you going to get
Introduction
Service Operation Processes
Service Functions
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Course description
Last reviewed: May 12, 2023 by the Think Orion Education Research Team
The course material is based on the ITSM best practices, MOF(r), and also my on 15 years experience as an ITSM consultant. In this course You learn a lot of tips & tricks to make Service Desk performance better.
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Most heard feedback on this program
Develop procedures for Incident resolving
25+ years of total experience in IT and 10+ years as a project and portfolio manager, consulting services, business trainer and startup mentor.
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