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Udemy: IT service operations and Service Desk management

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3 hour 3 hours
Beginner
English
Course teacher: Danil Dintsis

Course description

The course material is based on the ITSM best practices, MOF(r), and also my on 15 years experience as an ITSM consultant. In this course You learn a lot of tips & tricks to make Service Desk performance better.

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Most heard feedback on this program

Develop procedures for Incident resolving

About the instructor

Danil Dintsis

25+ years of total experience in IT and 10+ years as a project and portfolio manager, consulting services, business trainer and startup mentor.

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3 hour 3 hours
Beginner
English
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