Udemy: IT service operations and Service Desk management
3 hour 3 hours
Beginner 
English
What are you going to get
Introduction
Service Operation Processes
Service Functions
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Course description
The course material is based on the ITSM best practices, MOF(r), and also my on 15 years experience as an ITSM consultant. In this course You learn a lot of tips & tricks to make Service Desk performance better.
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Most heard feedback on this program
Develop procedures for Incident resolving
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