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Udemy: IT Help Desk Ticketing Tool for L1 Support

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5 hour 5 hours
Beginner
English
Course teacher: ILANCHEZHIAN K

What are you going to get

Introduction

Ticket life Cycle Management

JIRA Service Management

JIRA Incident Ticket Creation


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Course description

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization.

The number 1 reason people take this program

Valued

Most heard feedback on this program

Associates will Learn all about creating the tickets properly for the EUC Support.

About the instructor

ILANCHEZHIAN K

A technocrat with over 22 Years of total experience in INFRASTRUCTURE MANAGEMENT SERVICE with technical expertise in Implementation, Datacenter Operations, Cloud Infrastructure, Cyber Security, Support and Training on most of the industry standard latest technologies.

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5 hour 5 hours
Beginner
English
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