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Coursera: Improving Communication Skills

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9 hour 9 hours
Beginner
English
Course teacher: Maurice Schweitzer

What are you going to get

Cooperation, Competition, and Comparisons

Trust

Deception

Effective Communication


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Course description

You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize.

The number 1 reason people take this program

Valued

Most heard feedback on this program

goal setting, Communication, Negotiation, Deception

About the instructor

Maurice Schweitzer

Maurice Schweitzer is the Cecilia Yen Koo Professor of Operations, Information and Decisions at the Wharton School at the University of Pennsylvania. His research focuses on emotions, ethical decision making, and the negotiation process. He has published in Management, Psychology, and Economics journals such as the Academy of Management Journal, the Journal of Applied Psychology, Management Science, Organizational Behavior and Human Decision Processes, the Journal of Personality and Social Psychology, Psychological Science, and the American Economic Review. Maurice teaches Negotiations and Advanced Negotiations in Wharton’s executive education, MBA, and undergraduate programs. He has won several teaching awards including Wharton’s Whitney Award for distinguished teaching and Wharton’s Hauck award for excellence in teaching. Maurice Schweitzer has won best paper awards at the Academy of Management and at the International Association for Conflict Management. He has served as the program chair for both the International Association for Conflict Management and the Society for Judgment and Decision Making conferences. He served as an associate editor for Organizational Behavior and Human Decision Processes and Negotiation and Conflict Management Research. He is currently an associate editor at Management Science.

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9 hour 9 hours
Beginner
English
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