9 Best Customer Service Training Courses

Do you want to become a star performer as a customer representative? Tired of not being able to handle angry customers?

Don’t worry. We’re here to help with some of the best customer service training courses

If you want to know all the dos and don’ts of customer service, keep reading!

Customer service is one of the key elements of any organization. Learning how to deal with customers effectively can help boost the image of your company. To achieve this, you need a thorough understanding of how to become an exemplary customer service representative.

The best way to learn about customer service is through the top customer service training online courses that are packed with information on how to deal with customers effectively.

The difficult step is deciding which course to opt for. This is why we are here to help. We put in the effort so you can find the most suitable course. We were able to shortlist the 9 high-quality customer service training classes and certifications just for you. 

List of Top Customer Service Training Courses

We have listed these courses in no particular order but if you want to know which two courses stand out the most for us then courses number 1 and 3 are your way to go.

If running a business is something that interests you, we urge you to try business development courses and business management Courses.

  1. Customer Service Mastery: Delight Every Customer – Udemy – Bestseller Course for All Levels
  2. Customer Service Skills – Alison – Free Customer Service Training Lesson
  3. Customer Service Fundamentals – Coursera – Editor’s Pick for Beginner Level
  4. Become a Customer Services Superstar!! – Skillshare – Short Course Beginner Level
  5. Customer Service Strategies in Social Networks – Domestika – Best Course with 94% Positive Reviews
  6. Customer Service, Customer Support, And Customer Experience – Udemy – Best for Scratch to Pro Level
  7. Customer Service Training | Keys To Satisfy Your Customers – Udemy – Most Affordable Lesson for Beginners
  8. Online Customer Service Certification: How to Deal with Difficult or Angry Customers – Skillshare – Best Pick
  9. Customer Service Masterclass: Turn Buyers Into Raving Fans – Skillshare – Best for Customer Service Strategies at All Levels

Detail of the 9 Best Customer Service Training Courses to Learn Online

1. Customer Service Mastery – Udemy

Customer Service online training courses

This course is perfect for all levels. Whether you are someone who wants to polish their customer service skills or just someone who wants to learn from scratch, this course is beneficial for you.

Through this insightful course, you will be well-versed in how to impress customers. By the end of this course, you will have learned how to make and retain loyal customers. If this is something that interests you then you should definitely go for this course.

The course is offered by Chris Croft who is one of the UK’s leading trainers. To date, Chris has trained almost 87,000 people and enjoys a 94% rate of repeat business. Chris is also a successful author, with his first book ‘Time Management. With so much to his name, we believe Chris is an amazing instructor for the course.

The total course duration is 2 hours and 14 minutes including 4 downloadable resources and 2.5 hours of on-demand videos.

The course is now on sale so make sure to avail of it. The current price of this customer service training certification is USD 13.99, but without a sale, it is USD 39.99. Make sure to avail of it while the sale is still live!

This course is a bestseller with a rating of 4.7 out of 5.0. If you weren’t already convinced, these numbers definitely speak volumes about how well-received the course is.

To top it all off, the course has 30,164 students already enrolled in it, further proving its popularity.

Student reviews for the instructor and course are amazing. Here is what they had to say about it:

“I’ve worked in customer service/support for over 2 decades now and this course was a great eye opener and refresher on what a good customer is or can be. Chris not only has fantastic ideas but delivers the information in a natural way that keeps your interest the entire time. I would recommend this course for anyone who interacts directly with customers.”

Our rating for the course is 9.0/9.0.

2. Customer Service Skills – Alison

Alt-text: customer service training courses

This next course is a must-have customer service course. It is most suited for beginners who are just starting off in this field and want to begin from the fundamentals.

Through this fantastic course, you can become an expert in customer service and polish your communication skills. This training course teaches you the basics of customer service and how to improve the customer experience of your business.

This training is being offered by the Workforce Academy Partnership, known for its work with global leaders in online video learning content solutions for Project Management, IT, CyberSec, and Business Professionals. Even though we could not find any details on the instructor, we still strongly believe that this is a fantastic course.

You can complete this course anywhere between 1.5-3 hours depending on your speed of learning.

Want to know the best part?

This course is absolutely free!

With a striking rating of 5.0/5.0, this course has 117,000 enrollments, making this the most popular course in our lineup.

We highly recommend trying it out for yourself.

There was no student feedback available on the website but the ratings and number of enrollments are proof enough.

Our rating for the course is 9.0/9.0.

3.  Customer Service Fundamentals – Coursera

fundamentals of customer service by coursera

Alt-text: customer service training programs

If you are looking for a course that starts from scratch then this should be one of your top picks. The course teaches you the fundamentals of customer service and by the end of it, you will know the best strategy to use when dealing with customers.

Learn the fundamentals of customer service under the guidance of Keith Gibson who has a noteworthy experience of 40 years in customer service. His rich knowledge and practical insights will truly benefit you.

To access this amazing customer service training lesson, you will have to pay USD 39. If you think this is costly, you can surely avail of Coursera’s financial aid option. The course also offers free enrollment so enroll now and check it out!

You can easily finish this course in 24 hours. The best part is that the deadlines are flexible so you can complete them at your convenience.

The course also has a stellar rating of 4.8 out of 5.0, indicating how well-liked it is by students.

You can benefit from the course just like the 16,752 students who previously benefited from it.

We couldn’t find student reviews but we strongly believe this course is a great one since it is specifically for beginners.

Our rating for the course is 9.0/9.0.

4. Become a Customer Services Superstar!! – Skillshare

This super short course is great for beginners who want a crash course on how to become an amazing customer service representative.

The course will teach you everything from how to become an effective listener to diffusing difficult situations. It is definitely very insightful.

This online customer service training course is offered by Dani Rius. She has over 20 years of experience teaching and believes in turning difficult concepts into practical steps so you will be able to comprehend her lesson easily.

Dani Rius. a customer service representative instructor

The course is priced at USD 2 per month which is super pocket-friendly. The course can be covered within just 36 minutes and also includes a hands-on project to ensure practical learning.

The course is well-liked by students and has received impressive ratings based on clarity of instruction as well as audio and video quality.

With 276 students already enrolled, the course continues to gain traction.

Students love the course. Here is what most students had to say about the course:

Lots of valuable knowledge and tips here to improve customer service – this is great for beginners due to how understandable the content is, but I would say that it is excellent for any level as it does no harm to those of us with years of experience to take a step back and reevaluate our style of customer service! I’m very much looking forward to the next class on emotional intelligence.”

Our rating for the course is 8.0/9.0.

5. Customer Service Strategies in Social Networks – Domestika

Next up is a great course to learn about customer service strategies. It is perfect for beginners who want to learn the basic skills related to customer service.

The course is being offered by Julio Fernández-Sanguino whose dynamic experience and love for teaching make him one of the best instructors for this course.

The price of the course as of now is USD 9.99 which is quite pocket friendly, especially considering that the original price is USD 59.99. Make sure to avail the sale before it ends!

The good part about this course is that you can complete it at your own pace. Overall, the course has 2 lessons and 12 additional resources which will take you 2 hours and 27 minutes to complete.

Moreover, the course has 3547 student enrollments already, proving that it is super popular.

This customer service training lesson also has 94% positive reviews. Here is what most students had to say about the course:

“The course gives very good foundations on the subject of online customer service, all the content is very successful. However, the videos are having failures for viewing, which is why progress in the learning process is hindered.”

Our rating for the course is 8.0/9.0.

6. Customer Service, Customer Support, And Customer Experience – Udemy

This all-in-one course is perfect for every level as it teaches everything there is to know related to customer service, support, and experience.

By the end of this course, you will know how to navigate through customer-related problems and deal with them effectively.

The course is offered by Alex Genadinik who is a Udemy bestseller instructor. He is the author of 3 bestselling books and his deep expertise, along with proven success, will prove beneficial for you.

This can easily be covered within 4 hours. The course comes with 4 hours of on-demand videos, 2 articles, and 33 downloadable resources.

The best part about this course is that you get office hours with the instructors to clarify concepts in one-on-one sessions.

For the price of USD 13.99, the course covers a lot of detail. Make sure to enroll in this course as soon as possible because the sale will end soon, shooting the price up to USD 19.99 again.

Student ratings are pretty great too. Currently, the course has a rating of 4.5/5.0 and 26,338 student enrollments which shows how much traction this lesson has gained.

Student reviews speak volumes. Here is proof of how much students loved the course and instructor:

“I found this course very helpful and very useful. There were a lot of insights that I never would have considered before and this course has helped me to acknowledge that. One example is to ask the customer questions to make sure you understand what their complaints are and to not assume you already know. The points were very clear and easy to understand.”

Our rating for the course is 9.0/9.0.

7. Customer Service Training – Udemy

customer service certification by udemy

The next course is perfect for all levels so if you are a beginner or someone who just wants to improve their customer service skills, this course will be suitable for you.

The course will give you an introduction to customer service and help explore its importance of it in any business.

The course is being offered by Jack Tran who has immense experience in customer service. He is a 4.4-star rated instructor and is great at what he does. Under his influence, you’ll surely learn a lot.

a well know and well experience teacher profile

This course is on sale and available for USD 13.99 which is 65% off so don’t miss out.

The course duration is 56 minutes with 1 hour’s worth of videos and 1 downloadable resource.

This course has a notable rating of 4.5 out of 5.0 with 1,166 student enrollments. Here’s one review that caught our eye:

“I like how the instructor made the course very easy. From explanations to illustrations, they were very relatable. Particularly, I enjoyed the skillsets and the CS metrics.

With the metrics, one can evaluate him/herself while on the job. It also keeps you very mindful of the rubrics that will be used to evaluate your performance as the CS representative, as well as evaluate the overall performance of the company in relation to how their customers are treated.”

Our rating for the course is 8.5/9.0.

8. Online Customer Service Certification – Skillshare

a step by step lesson to learn customer service online

Alt-text: customer service online training courses

This next course is great for all levels and helps cover all the strategies that can be employed to deal with angry customers. A major chunk of customer service is having to deal with upset customers and if you are able to tackle that, you are solving a huge problem.

The course is being taught by Gustavo Escobar who has designed the course to help you increase your sales, lead generation, and boost your personal brand. He is passionate about what he does and it translates into his courses. Under his guidance, you will surely learn a lot.

course is being taught by Gustavo Escobar

This is a super short course that can easily be completed within 52 minutes. In this time, you will gain insights on how to deal with angry customers.

To get access to this amazing course, you only have to pay USD 2 per month. This is super pocket friendly and will also give access to other amazing Skillshare courses.

The course has 271 students who have already benefitted from it and it even comes with a hands-on project to ensure excessive learning.

The students have given positive ratings as well as feedback. Here is what they have to say about the course:

“Yes, this class met my expectations.”

Our rating for the course is 8.0/9.0.

9. Customer Service Masterclass – Skillshare

Alt-text: Customer Service online training courses

This last course is designed for all levels so if you are someone who wants to start off in the field of customer service or if you simply want to become a better customer service representative, this course will help you a lot.

This course is taught by Brad Merrill who is regarded as an expert in his field, teaching business and technology courses to more than 100,000 students and providing marketing training to a number of prominent startups and Fortune 500 companies. His knowledge and expertise will come in very handy during the course of this lesson.

This course is available for USD 2 per month and offers a lot of learning.

The course is divided into comprehensive sections so that your learning is profound. The course even begins with “how to make the most of this course”, making it a great first learning step.

With 64 students already enrolled, this customer service training lesson has a hands-on project that makes learning fun and practical.

Student reviews and ratings were not available but we still believe this course is great for anyone who wants to explore customer service.

Our rating for the course is a definitive 8.5/9.0.

Ranking Factors of Customer Service Training Lessons

After thoughtful consideration, comprehensive research, life experience, and the most important challenges of the eLearning industry, the components below were deliberately constructed.

  • Tutor Rating
  • Course Objectives Are Cleared or Not
  • Depth of Course
  • Recourses and Material
  • Who can take this course? Beginners, Intermediate, and Advanced Level
  • Details of the course
  • Student Reviews
  • Course Duration
  • Price

Overview of the Top Latest Customer Service Training Courses

Customer Service Training Classes Price Course Features
1. Customer Service Mastery: Delight Every Customer $13.99
  • Certificate of Completion
  • Money Back Guarantee
  • Downloadable Resources
  • Full Lifetime Access
2. Customer Service Skills Free
  • Pocket-friendly
  • Shareable Certificate
  • Expert Instructors
3. Customer Service Fundamentals $39
  • Flexible deadlines
  • No prerequisites
  • Shareable certificate
  • Free enrolment
  • 7-day free trial
4. Become a Customer Services Superstar $ 2/M
  • Hands-on project
  • Pocket-friendly
  • Short course
5. Customer Service Strategies in Social Networks $9.99
  • Certificate on completion
  • Available on the mobile app
  • Expert instructors
6. Customer Service, Customer Support, And Customer Experience $13.99
  • Certificate of Completion
  • Money Back Guarantee
  • Downloadable Resources
  • Full Lifetime Access
7. Customer Service Training | Keys To Satisfy Your Customers

$13.99

  • Certificate of Completion
  • Money Back Guarantee
  • Downloadable Resources
  • Full Lifetime Access
8. Online Customer Service Certification $ 2/M
  • Hands-on project
  • Pocket-friendly
  • Short course

9. Customer Service Masterclass

$ 2/M
  • Hands-on project
  • Pocket-friendly
  • Short course

Best Customer Service Training Courses – FAQs

What is the best course for Customer Service training?

The best course for Customer Service Training is course number 3. The course is designed in the most systematic way possible. You’ll benefit a lot under the guidance of an experienced instructor. It is perfect for beginners who want to learn about customer service from scratch. Moreover, the course also has financial aid, making it more accessible. Enroll and find out for yourself!

Can I develop my customer service skills with virtual courses?

Yes. One of the best ways to develop your customer service skills is through virtual courses. These courses are readily available on several e-learning platforms and offer the additional benefit of flexibility. With the right instructors, you will be able to navigate through the essential skills needed to be a customer service representative.

Which courses are best for Customer Service training?

The best courses for Customer Service Training are numbers 1 and 3. These courses are great for understanding the essentials of how to become a customer service representative. Under the guidance of amazing instructors, you will be able to learn a lot about the dos and don’ts of customer service. Enroll in these perfect courses for beginners!

Conclusion

Want to become an exemplary customer service representative? Want to learn how to deal with customer problems effectively?

You’re in luck!

Customer service is a very important part of every organization. If you know how to deal with customers, you can contribute to the success of the company.

We have found that the best way to learn about customer service is through customer service training courses that are available on platforms like Udemy, Coursera, Skillshare, Alison, and Domestika.

Our top two recommendations for customer service training courses are number 1 and 3 because they have so many insights to offer and are being taught by the most amazing instructors.

Start your journey now and get a chance to win customer service representative of the month!

If you liked these courses we recommend you to try out International Business Courses and Business Analytics Courses.